Wholesale Terms and Conditions
These Terms and Conditions govern the relationship between Senju Living and approved Wholesale Account holders.
By placing an order, you agree to abide by these terms.
Definitions
- We, us, and our refer to Senju Living (ABN: 78 130 418 426).
- You, and your refer to the Wholesale purchaser of the products.
- Agreement refers to these Wholesale Terms and Conditions.
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Website refers to www.senjuliving.com.au.
Wholesale Application Process
To open a Wholesale Account with Senju Living, you must complete and submit the Wholesale Account Application Form.
Wholesale accounts are available to resellers only.
If you are a service-based business (such as an interior designer, stylist, or restaurant), please apply for our Trade Program instead.
All applications are subject to approval at our sole discretion. We may decline any application without explanation and are not liable for any such decision.
Application approval may take up to 5 business days. In some cases, we may grant approval subject to specific conditions, which must be accepted in writing before the account becomes active.
Once your wholesale account is approved, you’ll be able to log in and view exclusive wholesale pricing — 40% off RRP — on our dedicated wholesale website.
The application form can be accessed on our website at www.senjuliving.com.au.
Senju Living reserves the right to limit, approve, or decline wholesale accounts based on location, product range, or other commercial considerations, at our sole discretion.
Pricing
Approved Wholesale Account holders receive 40% off the retail price, plus shipping.
Retail prices on our website may change from time to time without notice. Wholesale pricing is calculated based on the current retail price at the time an order is placed.
The minimum order value for the first wholesale order is $400.
Subsequent wholesale orders require a minimum order value of $200.
Senju Living reserves the right to review and adjust retail and wholesale pricing without prior notice.
How to Place an Order
Orders must be placed via our wholesale website using your Wholesale Account login.
Order Processing and Shipping
All orders will be processed within 7 business days following receipt of payment.
Shipping fees are calculated based on the order size and delivery location.
Flat rate shipping and free shipping thresholds offered to retail customers do not apply to wholesale customers.
The final order price, including shipping costs, will be detailed on the invoice.
Deliveries cannot be made to PO Boxes.
Senju Living is not responsible for any shipping delays that occur after your order has been dispatched.
Please ensure your delivery details are entered correctly. We are not responsible for delivery errors resulting from incorrect address information. A re-dispatch fee will apply to any returned shipments.
Delivery charges are non-refundable except where required under Australian Consumer Law.
Returns and Exchanges
We accept returns only for damaged or faulty items.
Claims must be made within 7 days of receiving your order.
To initiate a return, contact us at hello@senjuliving.com.au with your order number, a description of the issue, and photographs of the damaged item(s).
Nature of Products
Colour and Product Variations
Due to screen variations, product colours may appear differently online. These differences do not qualify for refund or exchange.
Many of our products are handcrafted, hand-finished or made from natural materials. Variations in size, colour, and finish are part of their character and not considered faults.
We do not guarantee that products will precisely replicate the features shown in showroom or electronic images.
Limitation of Liability
Senju Living is not liable for any indirect or consequential damages arising from the use of our products or services.
Confidentiality
All pricing, account information, and communication with Senju Living must be kept confidential and not disclosed to third parties without prior written consent.
Governing Law
These terms are governed by the laws of New South Wales, Australia.
Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
Account Termination
Senju Living reserves the right to suspend or terminate your Wholesale Account if any of these terms are breached.